Telehealth Services

Telehealth Services


From 1 November 2017 telehealth items via video conferencing will be available under the Better Access to Mental Health Care initiative for services to consumers in rural, remote and very remote Australia.


People with a GP Mental Health Plan who are eligible for Better Access, can receive up to seven of their 10 annual Better Access sessions via video conferencing. The easiest way to check if a client is in an area that qualifies for access to the telehealth services is to enter their address in the MMM interactive map available on the Australian Government Doctor Connect website.


All requirements for use of the Better Access items are maintained and in addition, the new item numbers will have some additional requirements:

  • Only seven of the 10 annual sessions are able to be delivered by video conference with the remainder being face-to-face
  • One of the first four sessions must be face-to-face using an existing Better Access item number
  • The service provider must be a distance of at least 15 kilometres from the client.